1. ORDERING

1.1 DO I NEED TO OPEN AN ACCOUNT IN ORDER TO SHOP WITH YOU?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 HOW DO I /CREATE AN ACCOUNT?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order more than one different product?

When you want to buy multiple items in different colours or different sizes, first add the correct size of your preferred product and the different colours to your shopping cart separately, then click on the icon in the top right corner to go to the shopping basket page to pay. Before confirming your purchase and making payment, please check and make sure that all the information is correct.

1.4 I HAVE PROBLEMS ADDING ITEMS TO MY SHOPPING CART

Yes, orders can be amended or cancelled for you if you contact our customer service department within 24 hours of purchasing your order. If the order has already been shipped, we regret that we are unable to amend or cancel the order for you.

1.5 HOW DO I PAY FOR MY ORDERS?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.7 I HAVE A DISCOUNT CODE, HOW CAN I USE IT?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to checkout. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 WHEN WILL MY ORDER BE PROCESSED?

All orders will be processed within 3-5 working days, excluding weekends and public holidays. Time stated is based on Hong Kong Time (UTC/GMT +8hours).

2.2 HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

The time taken to receive your order varies from region to region, please refer to our SHIPPING POLICY

2.3 HOW CAN I TRACK MY DELIVERY?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. For International deliveries, you may track your orders here. Track Your Order

2.4 WHAT ARE THE SHIPPING CHARGES LIKE?

For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?

Yes, but the change needs to be made by contacting our customer service department as soon as the order has not been shipped. If the order has already been shipped, we are sorry that we cannot change it for you. Therefore, please ensure that you provide the correct delivery address.

2.6 THERE IS A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at support@usefulpops.com and we will get back to you as soon as we can.

2.7 I’VE RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at support@usefulpops.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’VE RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

We apologize for sending you the wrong item. Please contact our Customer Care Team at support@usefulpops.com and we will get back to you as soon as we can.

2.9 I’VE PURCHASED THE WRONG SIZE OR COLOR

We accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I HAVE NOT RECEIVED MY PARCEL, WHAT SHOULD I DO?

Kindly drop an email to our Customer Care Team at support@usefulpops.com if you have not received your parcel after 15 working days and we will assist you accordingly

2.11 I HAVE YET TO RECEIVE MY PARCEL WITHIN THE STIPULATED TIME FRAME. WHOM CAN I CONTACT?

You may check the status of your parcel via “Track Your Order” at to find out why it might have been delayed. Alternatively, you may drop us an email at support@usefulpops.com and we will assist you further.